Anchor · BP-014 / Customer onboarding
Map your first blueprint.
A blueprint encodes a repeatable operational pattern — onboarding a customer, running an incident, shipping a release. Pick one your team already runs informally; we'll formalise it.
Open the Command Hub with ⌘N, choose New blueprint, and give it a name. Rapidesk pre-fills four canonical phases — discovery, configuration, migration and go-live — that you can rename, reorder or delete.
# Define a phase with typed parameters
phase "discovery" {
duration = "3d"
owner = "@operations-lead"
reviewers = ["@ops-review"]
policy = blueprint.policies.discovery_review
}
Each phase carries an owner, a duration estimate, and a policy reference. When a project is instantiated from this blueprint, Rapidesk routes work into the right phase automatically and tracks operational SLAs from the moment work starts.
Last reviewed · Operations
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